Frequently Asked Questions
Everything you need to know about shopping with Thurston.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Thurston accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track the status of my order?
Once your order is processed, you can track it through the 'Order History' section of your account or by clicking the link provided in your shipping confirmation email.
Are your products covered by a warranty?
Most products at Thurston come with a one-year manufacturer's warranty against defects. Please check the specific product page for detailed warranty information.